Delete your WheelPass account

You can delete your account yourself, in the app, at any time.

1. Open the WheelPass app (or WheelPass Instructor).
2. Learners: on Home, tap Privacy and your data. Instructors: go to Profile, then Privacy and your data.
3. Tap Delete my account and confirm.

If you cannot sign in, email hello@wheelpass.co.uk from the address on your account and we will do it for you. We answer within one month.

What is deleted, and what is kept

• Deleted straight away: your name and email are replaced, your sign-in is removed, your messages are blanked, your addresses, theory progress, saved instructors and searches, test date, notifications and phone details are deleted. An instructor's profile, car, areas, availability and bank details are deleted and the instructor is taken out of search.
• Kept for 6 years, without your name: records of lessons and payments, because the other person needs them.
• Kept as the law or safety needs: reports and safety records. If something is being investigated, deletion waits until it is finished.

Money you still owe, a refund still being settled, finished lessons an instructor has not marked, or a payment waiting to be confirmed have to be dealt with first: the app tells you what.

You can also download a copy of your data first, from the same screen. See our privacy policy.