Support

Email us at hello@wheelpass.co.uk. We aim to reply within [two working days].

Common questions

I cannot sign in

Check your email and password. If you have forgotten your password, use "Forgot password" on the sign-in screen.

My instructor has not answered my request

A request lapses after 48 hours, or 12 hours before the lesson if sooner. You can ask again or choose another instructor.

I paid but my lesson is not confirmed

Your instructor confirms payments. Message them in the app. WheelPass never holds your money and cannot settle money disagreements between you and your instructor.

I want to report a problem

Use Report on the person, conversation or lesson in the app. If anyone is in immediate danger, call 999. For safeguarding concerns see our safeguarding statement.

I want my data, or want to delete my account

See Delete your account.